Pakoszów Manor ( Wernersdorf Manor ) - Hotel

We staid there over new years and had booked a package deal for two adults. The hotel is situated in a beautiful countryside and consists out of an old bit well refurbished house plus a wing with new and modern apartment like rooms. Our room was in the old part of the hotel. Pro: very cool scenery and good amenities such as a indoor pool, gym, sauna etc. Very aesthetic mix between modern renovated parts as well as historical elements of the building. Food was good. Package deal offered participating in buffets and one 5 course meal. Con: Cleanliness of some areas was sub-standard for a 5 star hotel. Sauna area, in particular showers were dirty. Pool area and changing rooms were also lacking of service (cleanliness of floors and furniture, also used towels). Maintenance: The hotel had been renovated at great expenses but maintenance is sub standard for a 5 star hotel. Ceiling shower in pool area not working. Dining room, floor windows broken and scratched. Some chairs also scratched with paint coming off. Spa area, radiators full of crumbling rust. Door sealing not functional to outside area. Service: Generally speaking the service was OK but for a 5 star hotel a bit sub standard. One would expect guests to more looked after by e.g. a more open communication. Ask if things are OK, or if anything is needed would be expected. A big no no is the free water. Please consider options for water such as sparkling water and replace old water in good time (the taste of water with lemons bathing in there for hours is a disgrace). Staff speaks not good English and only little German. Please focus on training team members on customer experience more and work on maintenance and cleanliness then a 5 star rating should be doable!

An elegant palace hotel where one can unwind, relax, and rejuvenate in serene surroundings and with all the modern comforts. The staff - everyone we had contact with - deserves admiration for friendliness. The setting is pastoral with paths around ponds and the views of the hills. The restaurant offers an elaborate breakfast buffet and serves tasty but not exceptional dishes from noon till 22:00. At end of May, the atmosphere was busy yet quiet with guests speaking different languages. Our only disappointment was that there was no jacuzzi in the pool/spa area and no way to heat up water for a hot drink in the room.